Sign in now to find the option that’s right for you.

Resident Advocate offers you this free service to resolve your debt without speaking with a collector.

This communication is from a debt collector, and is an attempt to collect a debt. Any information obtained will be used for that purpose.

New York City Consumers Only: Resident Advocate does not provide language access services. A translation & description of commonly used debt collection terms is available in multiple languages at

Account Number and PIN Code have been provided by phone or .

By entering this site, you are agreeing to the Privacy and Terms of Use

Need help with your Account Number or PIN Code?

Step 1
Sign in using the Account Number provided by phone or invitation letter
Step 2
Choose the option that best suits your need and set up your payment
Step 3
Receive the confirmation letter

Choose an option that works for you

Please select the option that suits your needs and works for you.

Pay balance in full

Pay your balance in full today or resolve over time.

Negotiate to pay less

Negotiate online to resolve your debt for less than you owe.

Security is our priority

This site uses state-of-the-art cryptographic algorithms during data transmission (industry standard TLS with AES from 128-bit and up) and in our databases (encryption with unique keys). Data is hosted on Amazon AWS infrastructure configured to meet SAS70, ISO 27001 and PCI DSS Level 1 certifications with 24x7 monitoring.

Frequently Asked Questions